Telesom Company, a leading telecommunications provider in Somaliland, has introduced “Kaaliye,” a groundbreaking self-support platform aimed at transforming customer service. Accessible via the code *151#, Kaaliye allows users to independently manage their telecommunications needs, including checking prepaid balances, data usage, and other services, without the necessity of visiting Telesom centers.
This innovative platform underscores Telesom’s commitment to leveraging technology to enhance user experience and accessibility, particularly in Somaliland where digital infrastructure has seen significant development. “Kaaliye is designed to empower our customers, providing them with the tools they need at their fingertips,” said a Telesom official. “It’s a step towards a more connected and efficient future.”
Telesom’s introduction of Kaaliye aligns with broader industry trends where telecommunications companies are increasingly adopting digital solutions to offer personalized and efficient services. The company’s previous milestones, including the introduction of 2G, 3G, and LTE services, have been pivotal in modernizing Somaliland’s telecommunications landscape, making it one of the most advanced in the Horn of Africa region.
This new platform is expected to significantly reduce wait times and improve service delivery, reflecting Telesom’s ongoing dedication to customer-centric innovation. As digital transformation continues to shape the telecommunications sector, Telesom’s Kaaliye stands as a testament to the potential of technology in bridging gaps and fostering connectivity in challenging environments.